Refund & Cancellation Policy

1. How billing works

Aethos is a subscription, billed monthly in advance. It renews automatically until you cancel. Payments are processed by Paddle, which acts as the merchant of record — Paddle takes the payment, issues your invoice and handles sales tax and VAT, and any refund is returned through Paddle to your original payment method.

2. Cancelling

You can cancel at any time, from your account settings or by emailing hello@aethoshq.com. There is no cancellation fee and no notice period. In the app the cancel button sits on the same card and in the same row as the upgrade button, under Settings → Plan & billing; we do not make you hunt for it.

When you cancel, you keep full access until the end of the period you have already paid for, and you are not charged again. We do not automatically refund the unused part of the current period — outside the guarantee below, cancelling stops the next payment rather than refunding the last one.

Cancelling does not delete your data. To have your data deleted, see the Privacy Policy.

3. 14-day money-back guarantee

If you ask within 14 days of your first payment on an account, we refund it in full. No questions, no conditions, no exceptions. It does not matter how much of the product you used, and you do not have to give a reason.

This is deliberately written as a rule rather than a guideline so that our support team can honour it immediately without asking anyone for approval.

4. Renewals you did not intend

If you meant to cancel and a renewal charged anyway, tell us within 7 days of that charge and we will refund it in full and cancel the subscription. Again, no reason needed. We would rather return the money than keep a payment you did not want.

5. Everything else

Outside the two cases above, subscription payments are non-refundable, including a partial month after cancellation. If you believe you have been charged in error, or something has gone genuinely wrong on our side — an outage, a billing bug, a duplicate charge — email us and we will fix it. Billing mistakes are always refunded.

We do not promise specific AI-visibility results, so a refund is not available on the basis that an AI engine did not mention your products. Our Terms of Service explain why we will not make that promise in the first place. The 14-day guarantee exists precisely so you can test whether Aethos is useful to you at no risk.

6. How to request a refund

Email hello@aethoshq.com from the address on your account, and say you want a refund. You do not need to explain yourself. We aim to reply within one business day and to submit the refund to Paddle the same day we agree it. Paddle typically returns the money to your card within 5–10 business days, depending on your bank.

Please contact us before raising a chargeback with your bank — a chargeback takes far longer than us simply refunding you, and we would rather just refund you.

7. Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies to you, or under Paddle's own buyer terms as merchant of record.

8. Contact

Billing questions: hello@aethoshq.com.